FAQs

How does the process generally go?

When you place an order for a repair or an estimate, a service contract will be sent for you to sign that details the full process. Once that is signed, the client mails their camera in a secure manner to the provided address. Upon receiving the camera, I will do a full diagnostic report and create an initial invoice for parts and materials. When the repair is completed, you will receive the final invoice, itemizing labor and return shipping. I will mail the camera back to your address when the invoices have been paid in full.

How are shipping fees charged?

The client is expected to pay both shipping fees along with any shipping fees incurred by parts or loaned equipment. This will be factored into your final invoice, and shipping costs for parts and materials with be factored into each item.

How long will my repair take?

Depending on the nature of the repair, the process could take between four weeks to six months. If there are parts involved, I am at the mercy of the postal system to when they arrive. The faster a client can get payment through, the faster I am able to order parts and finish the repair. However, by signing the contract, you understand that the timeline may vary and that I cannot guarantee an exact timeframe due to the variety of jobs I take.

Do you do electrical repairs?

For the time being, I can only accept one or two electrical orders each season; both of which are currently filled. I am working on opening the shop to electrical repairs in the future and will announce when that happens.

Do you take international orders?

Yes! I definitely do. Shipping costs must still be paid by the clients, but I have and do accept international work.